Privacy Policy
Time Exchange handles customer, seller and retailer information with discretion. This policy explains what we collect, why we collect it and how we use it to operate our watch sourcing, selling and retailer services.
Last updated: 2 June 2026
Information we collect
We may collect your name, email address, phone number, watch details, valuation notes, sourcing preferences, retailer application details, offer information and messages you send to us.
How we use information
- To review and manage sell, sourcing and retailer requests.
- To communicate about offers, applications, introductions and transactions.
- To manage retailer access, quote submissions and marketplace operations.
- To improve site reliability, security and customer support.
Sharing and introductions
We only share information where needed to progress a request, introduce relevant parties, operate the platform, comply with legal obligations, or protect the service. Retailer details are not shared with a client unless the request progresses.
Service providers
We use trusted service providers for hosting, database, authentication, email delivery and payment workflows. They process data only as required to provide those services.
Security and retention
We use technical and operational safeguards to protect information. We keep data only for as long as needed for the relevant service, record keeping, compliance and dispute resolution.
Your choices
You can contact us to ask about the information we hold, request corrections, or ask us to delete data where legally and operationally possible.
Cookies
We may use essential cookies or similar technologies to keep the site secure, support login sessions and understand basic site performance. We do not use cookies to sell personal information.
Contact
For privacy questions, contact info@timeexchange.co.uk.