Terms and Conditions

Contents

1. About Time Exchange

Time Exchange is a UK-based unincorporated business operating under the trading name Time Exchange. It is not a limited company and does not have a Companies House registration number. In these terms, “Time Exchange”, “we”, “us” and “our” refer to that business.

You can contact us at info@timeexchange.co.uk or write to Time Exchange, 6 Valley View Drive, Bradford, BD10 0FF. Notices, complaints and cancellation requests under these terms may be sent using those details.

2. When these terms apply

These terms apply to the Time Exchange website, public forms, retailer portal, offer and sourcing process, introductions, emails and other related services. By browsing or using the website, you agree to the website-use provisions. A Customer expressly accepts these terms when they tick the required acceptance box and submit a Sell Your Watch or Find a Watch form. A Retailer expressly accepts the retailer provisions by ticking the required acceptance box when applying and again before starting paid membership.

You must read the current version before making a new Submission. We record the terms version and acceptance time with public selling and sourcing Submissions and Retailer applications. Any optional marketing choice is separate and is not a condition of using the Services.

3. Eligibility

• You must be at least 18 years old and legally capable of entering a contract.
• A seller must own the watch or have the owner’s clear authority to offer it for sale.
• A person acting for a business must have authority to bind that business.
• You must use Time Exchange only for genuine, lawful watch-selling, watch-sourcing or retailer activity.
• You must not be subject to sanctions or restrictions that would make the proposed transaction unlawful.

Our main market is the United Kingdom. We may support an international customer or transaction at our discretion. International parties are responsible for applicable local law, customs, import and export restrictions, duties, taxes, insurance and delivery arrangements.

4. Definitions

• Selected Offer means a Formal Offer or formalised Sourcing Response chosen by the relevant Customer to request an introduction. Selecting an Offer is not acceptance of a Watch contract.
• Customer means a person using Time Exchange as a Seller or Sourcing Customer. Time Exchange does not itself buy the customer’s watch or sell a sourced watch.
• Formal Offer means a Retailer proposal presented through Time Exchange for Customer selection, subject to any stated inspection or other conditions.
• Offer means a retailer’s proposed price and terms for a Seller’s Watch.
• Platform means the Time Exchange website, forms, retailer portal, communications and related systems.
• Retailer means an independent watch business approved for and registered with the Platform.
• Seller means a person seeking retailer offers for a Watch through Time Exchange.
• Services means our private introduction and communication service connecting Sellers and Sourcing Customers with Retailers, together with associated Platform administration.
• Sourcing Customer means a person asking Time Exchange to obtain retailer responses for a Watch they genuinely wish to buy.
• Sourcing Response means a Retailer’s response to a sourcing request, including available Watch details, price and any stated conditions.
• Submission means a completed Sell Your Watch or Find a Watch form sent to Time Exchange.
• Verification means the checks Time Exchange chooses to carry out on a Retailer for admission, KYC, anti-money-laundering or fraud-prevention purposes.
• Watch means a watch offered for sale or described in a sourcing request, including any box, papers, links or accessories stated to be included.
• Working Day means Monday to Friday, excluding bank and public holidays in England, during the hours of 9:00am to 5:00pm UK time.

5. Our role

Time Exchange provides a private introduction and communication service. We may review submissions, invite Retailer interest, discuss or negotiate proposed terms and communicate Offers or Sourcing Responses. This does not make Time Exchange the buyer, seller, owner, dealer, payment provider, courier, insurer, escrow provider, authenticator or contracting agent for a Watch transaction.

Selecting an Offer through Time Exchange does not itself form a contract for the purchase or sale of a Watch. Any Watch contract is made directly between the Customer and selected Retailer only when those parties discuss and expressly agree their final transaction terms. Neither party has authority to bind Time Exchange, and Time Exchange has no authority to bind either party unless expressly agreed in writing for a specific matter.

We aim to admit established and experienced trade Retailers. “Verified” means only that we completed the checks we considered appropriate at the relevant time. It is not a guarantee of identity on every future occasion, conduct, solvency, stock, title, service quality or Watch authenticity. Customers and Retailers must carry out their own due diligence.

We do not guarantee any Submission will be accepted, any Offer will be made, any price or timescale, the availability of a Watch, the completion of a transaction or a successful sourcing result.

6. General website use

You may use the website only for lawful personal or authorised business purposes. You must not interfere with the Platform, attempt unauthorised access, introduce malicious code, scrape or copy Platform data at scale, impersonate another person, create false activity, manipulate Offers or use information obtained through Time Exchange for an unrelated purpose.

The website and its general content are provided for information and introductions. Nothing on the website is financial, investment, tax, legal, insurance or authentication advice. Watch values can change and previous or indicative pricing does not guarantee a current sale or purchase price.

We may update, suspend, restrict or withdraw any part of the website for maintenance, security, operational or commercial reasons. We do not promise uninterrupted or error-free availability.

7. Seller Submissions

A Seller must have the Watch in hand or under their lawful control and must provide information that is accurate, complete and not misleading. So far as applicable, this includes:

• brand, model, reference and serial information;
• ownership and provenance information;
• the Watch’s true condition, damage and known faults;
• service, repair, polishing and modification history;
• the correct box, papers, links and other included items;
• current photographs of the actual Watch and included items; and
• any finance, lien, security interest, insurance claim, dispute or third-party right affecting the Watch.

By submitting a Watch, the Seller confirms that the Watch and supplied items are genuine to the best of their knowledge, legally owned or offered with the owner’s authority, not stolen, not counterfeit and free from undisclosed third-party rights.

We may ask for further evidence, pause a Submission, decline it, remove it or decide not to circulate it. We may do so at our discretion, including where information is incomplete, the Watch is outside our current market, demand is limited or we have authenticity, ownership, fraud, conduct or compliance concerns.

8. Listings and Retailer Offers

A selling opportunity may remain active until it is fulfilled, removed by Time Exchange or the Seller asks us to close it. The Seller may consider more than one Offer. A Retailer may respond to more than one opportunity, but must have the capacity and genuine intention to complete every Offer it makes.

An Offer must state an inclusive price. Unless clearly stated otherwise before selection, it should include VAT where applicable, standard UK delivery, the Retailer’s inspection or authentication costs and any other Retailer charge. International delivery, customs duties and taxes must be identified separately where applicable.

Offers are provisional until the Retailer physically inspects the Watch and confirms that its condition, authenticity, ownership position and included items materially match the Submission. An Offer may change or be withdrawn before selection. After selection, the Retailer must engage in good faith on the stated basis, but the proposed terms may still change where a stated condition applies, there is a material undisclosed discrepancy, a genuine legal or compliance issue, a manifest pricing or system error, or the Customer and Retailer agree.

9. Selecting an Offer and requesting an introduction

Viewing or receiving an Offer does not oblige the Seller to proceed. When the Seller selects a Formal Offer through Time Exchange, the Seller is asking us to introduce them to that Retailer and is indicating a genuine intention to discuss the proposed transaction. This selection does not create a Watch contract and is not legal acceptance of the Retailer’s proposal.

Selection closes the Platform opportunity, other Offers will not proceed and only the selected Retailer will receive the Seller’s contact details. The Seller and Retailer must then discuss inspection, authenticity and title checks, final price, delivery, payment, cancellation and any other transaction terms. A Watch contract forms only if and when they expressly agree those final terms directly.

No party is required to honour an obvious pricing, transcription or system error that a reasonable person would recognise as an error. The affected party must tell Time Exchange and the other party promptly.

10. Seller cancellation or withdrawal

A Seller may ask Time Exchange to pause or remove a Submission before selecting an Offer. After a Selected Offer, the Seller must contact us promptly if they no longer wish to discuss the transaction. Time Exchange does not charge Customers a cancellation fee, but we may restrict or refuse future use where a Customer repeatedly or unreasonably requests introductions without genuine intent, acts dishonestly or was never a genuine Seller.

Stopping a Submission or introduction on Time Exchange does not by itself cancel a Watch contract that the Seller and Retailer later formed directly. Any cancellation of that separate contract, and any rights or consequences arising from it, must be agreed with the Retailer or determined by applicable law. Nothing in these terms restricts a Customer’s mandatory legal rights.

11. Sourcing requests

A Sourcing Customer must provide as much accurate information as reasonably possible, including the desired brand, model, reference, condition, box and papers preference, budget and buying timeframe. The Customer confirms they have a genuine interest in buying the requested Watch within the stated timeframe and are not using the Service for price fishing, market manipulation or another misleading purpose.

A budget is indicative unless expressly agreed otherwise. We may clarify, pause, reject or remove a sourcing request at our discretion, including where the brief is unrealistic, incomplete, misleading, abusive or no longer current.

12. Sourcing Responses

A Retailer must submit a Sourcing Response only where the described Watch is genuinely available to it, under its control or capable of being sourced as clearly stated. The response must accurately describe availability, condition, price and expected timing. Availability is confirmed when the response is made, but stock may change before selection; the Retailer must notify us promptly if it is no longer available.

Unless clearly stated otherwise before selection, the quoted price must include VAT where applicable, standard UK postage, the Retailer’s inspection or authentication costs and other Retailer charges. International shipping, customs duties and taxes must be identified separately where applicable.

A Sourcing Response may remain open until it is withdrawn, expires, is selected or the request is fulfilled or cancelled. Receiving a Sourcing Response does not oblige the Customer to select it.

13. Proceeding with a sourced Watch

If a Sourcing Customer selects a formalised Sourcing Response, they are requesting an introduction and indicating a genuine intention to discuss the proposed purchase. Time Exchange will then share the Customer’s contact details with the selected Retailer. Selection does not form a Watch contract. The Customer and Retailer must discuss and expressly agree the final description, availability, price, deposit, delivery, cancellation, returns, warranty and other transaction terms directly before any Watch contract forms.

It is common for a Retailer to require a deposit before acquiring, reserving or holding an agreed Watch. The Retailer must explain the deposit amount, purpose, payment method and refund or cancellation conditions before taking payment. Any deposit is paid directly to the Retailer. Time Exchange does not receive, hold, protect or refund deposits.

Time Exchange may review descriptions for consistency and clarity, but does not independently verify the final Watch description, stock, authenticity or contract. The Customer must check the Retailer’s sale, warranty, cancellation, returns and complaints policies before paying a deposit or completing a purchase.

14. Consumer purchase rights

Where a Sourcing Customer buys as a consumer from a Retailer, the Retailer is responsible for complying with applicable consumer law, including requirements concerning pre-contract information, satisfactory quality, fitness for purpose, correspondence with description, delivery, cancellation, returns, refunds and guarantees. Each Retailer must provide its own consumer sale terms and identify itself as the seller.

Nothing in these terms excludes or limits statutory consumer rights. Time Exchange is not the seller of the sourced Watch and does not administer the Retailer’s return, refund or warranty process.

15. Introductions and customer information

Before a Selected Offer, Retailers may see the relevant Watch or sourcing brief but not the Customer’s direct contact details. Once the Customer requests an introduction, we may give the selected Retailer the Customer’s name, email address and phone number so the parties can discuss and, if they choose, agree a transaction directly.

The selected Retailer may use those details only to discuss and complete that Submission and related after-sales obligations. It must not sell, publish, share or use the details for unrelated marketing without a separate lawful basis. We may also share information with service providers and authorities as described in our Privacy Policy or where required to operate the Service, prevent fraud, protect rights or comply with law.

16. Inspection and authentication

The selected Retailer is responsible for its inspection, condition assessment and authentication process. Customers should ask the Retailer what checks it will perform, whether the Watch will be opened, who performs the checks, what evidence will be given and what happens if an issue is identified.

Time Exchange does not perform or guarantee authentication and is not responsible for a Retailer’s inspection decision. A disagreement about condition, authenticity, included items or price following inspection must be resolved between the Customer and Retailer, with regard to any terms they directly agreed and applicable law.

17. Delivery, insurance, risk and title

The Customer and Retailer must agree collection or delivery, packaging, courier, insurance, tracking, costs and the point at which risk and legal title transfer. They should confirm that insurance is adequate for the full Watch value before dispatch.

Time Exchange does not arrange or provide carriage, storage or insurance and does not take possession of a Watch. To the extent permitted by law, we are not responsible for delay, loss, theft, seizure, tampering or damage during collection, delivery, inspection, storage or return.

18. Payment and payout

All Watch payments, deposits, refunds and Seller payouts are arranged directly between the Customer and Retailer. Time Exchange does not collect, hold, transmit or guarantee transaction funds and does not provide escrow or payment protection.

Each party must verify bank and payment details independently using a trusted contact method before transferring funds. Time Exchange is not responsible for a payment sent to incorrect or fraudulent account details unless the loss was directly caused by our own failure to exercise reasonable care and skill.

19. Customer fees, costs and taxes

Time Exchange charges Customers no fee or commission for submitting a Watch or sourcing request. Delivery, inspection, authentication, deposit, cancellation, return or other transaction costs are determined between the Customer and Retailer and must be disclosed before they are incurred.

Retailers pay Time Exchange a separate membership fee. Membership does not entitle a Retailer to preferential presentation of its Offer unless this is clearly disclosed. Each Customer and Retailer remains responsible for their own income tax, capital gains tax, VAT, customs, reporting and other tax obligations.

20. Verification, compliance and due diligence

We may request information from a Retailer or Customer where reasonably required for identity, business, KYC, anti-money-laundering, sanctions or fraud-prevention checks. This may include identification, proof of address, business records, evidence of account ownership, bank statements or similar evidence. We may refuse, pause or terminate access where sufficient information is not provided or a concern cannot be resolved.

Our checks do not replace either party’s own due diligence. Parties must not make or accept unlawful payments, deal in stolen or counterfeit goods, evade tax or customs requirements, or structure transactions to avoid legal checks. We may preserve evidence and report suspected crime, fraud or unlawful conduct to banks, service providers, regulators, law-enforcement bodies or other appropriate authorities.

21. Conduct and prohibited activity

You must not:

• offer, seek, supply or facilitate a stolen, counterfeit, fraudulently obtained or unlawfully held Watch;
• provide false, incomplete or misleading identity, ownership, condition, availability, price or transaction information;
• harass, threaten, abuse or unlawfully discriminate against another person;
• impersonate someone, use another person’s information without authority or submit malicious files;
• create fake Submissions, collude, manipulate Offers or interfere with fair Platform activity;
• scrape, resell, publish or exploit private Platform data, listings or customer information; or
• use an introduction to evade agreed Platform rules or misuse confidential information.

We may remove content, preserve evidence, restrict or ban an account, notify an affected party, recover an amount properly due under the retailer terms and report suspected unlawful conduct. Our response will take account of seriousness, urgency, available evidence and applicable law.

22. Customer content

You retain ownership of photographs and other original content you provide. You confirm you own that content or have permission to use it. You grant Time Exchange a non-exclusive, royalty-free licence to store, copy, resize, format and privately display it to relevant Retailers and service providers for operating, securing, evidencing and administering the Service.

This licence lasts for as long as reasonably required for the Submission, record keeping, compliance, fraud prevention and dispute resolution. We do not claim ownership of Customer photographs.

23. Suspension and termination

We may reject content, pause a request, remove a listing, restrict functionality, suspend or terminate access where we reasonably believe a person is dishonest, misleading, abusive, acting unlawfully, creating risk, failing verification, breaching these terms or damaging the Platform or its users.

Where reasonable, we will explain the concern and allow a response. We may act without advance notice where urgent action is reasonably required for fraud, crime, security, data protection, legal compliance or protection of another person. Ending Platform access does not remove rights, payment obligations or any Watch contract separately agreed between a Customer and Retailer.

24. Business-only retailer membership

Retailer membership is offered only to persons acting wholly or mainly for a watch-trading business. A Retailer confirms that it is not joining as a consumer and that the applicant has authority to represent and bind the named business.

25. Application, approval and Verification

We review every application and may accept, reject, delay or impose conditions on membership using our internal criteria. We may request identification, proof of address, business and trading records, bank statements, account ownership evidence, references, source-of-funds information or other material reasonably required to address KYC, anti-money-laundering, sanctions or fraud concerns.

Approval is personal to the approved Retailer business and may not be transferred. Verification may be repeated. The Retailer must promptly tell us about a material change to its ownership, control, trading name, address, regulatory status, insolvency position or contact details.

26. Membership price, billing and renewal

There is no charge to apply. If an application is approved, we provide the current membership price, any applicable VAT and the billing terms privately in the approval message and secure payment checkout. The approved applicant can review those details before choosing whether to activate membership.

If the approved applicant proceeds, payment is collected in advance through our payment provider. Membership renews automatically at the price and interval disclosed before activation using the saved payment method until cancelled.

An eligible Retailer applicant or active Retailer may share the unique referral code assigned to its profile. The referred business must enter that code with its original Retailer application. A referral is recorded while that application is reviewed, but no discount is earned merely because an application is submitted or approved.

A referral discount is earned only when the referred Retailer is approved and completes paid membership activation. Each earned referral gives the referring Retailer 50% off one monthly membership invoice. If the discount is earned before the referring Retailer starts its own paid membership checkout, it may be applied to the first month. Otherwise it is applied to the next eligible monthly invoice. Additional earned referral discounts stack and are used one per following month; they are not combined on a single invoice.

Referral discounts are personal to the referring business, have no cash value, cannot be transferred, exchanged or combined with another promotion, and apply only while that business is eligible for Retailer membership. We may reject or cancel a pending or unused referral reward where an application is declined or withdrawn, a membership or payment is cancelled, reversed or fraudulent, the same business refers itself, or we reasonably identify misuse of the programme.

A Retailer may cancel by emailing info@timeexchange.co.uk. If immediate cancellation is requested, Platform access ends when we process the request. Monthly fees already paid are non-refundable and are not apportioned for an incomplete month, except where required by law or where a duplicate or manifest payment error has occurred.

Failed, reversed, disputed or overdue payment may result in immediate restriction of Platform access. The Retailer remains responsible for valid outstanding charges.

27. Price and membership changes

We may change membership prices, tiers or included benefits. We will give at least 30 days’ email notice of a price increase or material reduction in the core paid service. A Retailer may cancel before the change takes effect. Continued membership after the effective date constitutes acceptance of the change.

We may make minor, beneficial, technical, security or legally required changes without 30 days’ notice where reasonably necessary.

28. Retailer service standards

A Retailer must:

• communicate promptly, professionally, discreetly and honestly;
• keep stock, availability, price, condition and business information accurate;
• make an Offer or Sourcing Response only with genuine capacity and intention to complete;
• state inclusive prices covering VAT where applicable, standard UK postage, inspection or authentication and all Retailer charges unless an exception is clearly itemised before selection;
• after its Offer is selected, contact the Customer promptly and engage in good faith on the stated basis, subject to stated inspection conditions, a material undisclosed discrepancy, authenticity or title failure, a genuine legal or compliance issue, manifest error or mutual agreement;
• complete inspection, payment, delivery and after-sales communication without unreasonable delay;
• comply with applicable consumer, product, advertising, tax, data-protection, sanctions, anti-money-laundering and other law; and
• maintain appropriate records, insurance and security for the value and nature of its activity.

29. Retailer withdrawal after selection

If a Retailer withdraws or refuses to engage after its Offer is selected, without a permitted reason, Time Exchange may suspend or terminate membership and may charge a £200 administration charge as a reasonable contribution towards the operational work, Customer remediation and disruption caused by the withdrawal. This Platform remedy does not mean that selection created a Watch contract and is not intended as a penalty.

The charge will not normally apply where withdrawal results from a material discrepancy in the Watch or Submission, failed authenticity or title checks, a genuine legal or compliance concern, a manifest pricing or system error, Customer breach, or written agreement between the parties. We will consider the available evidence and give the Retailer a reasonable opportunity to respond unless urgent protective action is required.

30. Retailer responsibility for Watch transactions

The Retailer is solely responsible for the Watch transaction it enters with a Customer, including its description, availability, title, authenticity, condition, inspection, collection, delivery, insurance, deposits, payment, refunds, returns, warranty, tax and after-sales service.

When selling to a consumer, the Retailer must clearly identify itself as the seller, give all legally required pre-contract information and supply fair consumer terms. It must not suggest that Time Exchange is the seller, guarantor, authenticator, payment provider or party responsible for the transaction.

31. Customer data, listings and confidentiality

A Retailer must keep non-public listings, briefs, prices, Customer information and Platform material confidential. It may use Customer contact information only for the selected Submission, transaction and legitimate after-sales obligations. It must not share a listing or Customer information outside the approved Retailer business except with authorised staff or professional providers who need it for that transaction and are bound by appropriate confidentiality and data-protection duties.

The Retailer must not publish a Customer’s Watch, identity or transaction, add the Customer to unrelated marketing or pass leads to another dealer without the Customer’s express permission and an appropriate lawful basis.

32. Retailer accounts and security

The Retailer is responsible for all activity under its account, must keep login credentials secure and must notify us promptly of suspected compromise or unauthorised use. Accounts may be used only by authorised personnel of the approved business and may not be sold, transferred or shared with another business.

33. Retailer suspension and termination

We may suspend or terminate Retailer access, withhold new opportunities or decline renewal where payment fails or where we reasonably believe the Retailer has breached these terms, failed service standards, created Customer or Platform risk, misused data, acted dishonestly or unlawfully, failed Verification or harmed the reputation or proper operation of Time Exchange.

We may act without prior notice where urgent action is reasonably required. Otherwise, where appropriate, we will explain the issue and consider the Retailer’s response. No refund is due for termination arising from the Retailer’s breach, except where required by law.

On termination, access ends immediately and the Retailer must stop using Platform and Customer information except where it must retain or use information for an existing transaction, legal obligation or legitimate dispute. We generally retain former membership and operational data for six months after departure. We may retain specific records longer where reasonably required for tax, accounting, HMRC platform reporting, fraud prevention, legal compliance, claims or disputes, as explained in the Privacy Policy.

34. Retailer tax and reporting information

The Retailer is responsible for its own tax registration, records, returns and payments. Where Time Exchange is legally required to collect, verify or report seller or transaction information to HMRC or another authority, the Retailer must provide accurate information promptly and consents to lawful reporting. We may restrict access where required reporting information is missing or unreliable.

35. Retailer indemnity and liability

The Retailer is responsible for claims, losses, chargebacks, costs and reasonable professional fees arising from its Watch transaction, breach of these terms, infringement of third-party rights, misuse of Customer information or unlawful conduct. The Retailer will reimburse Time Exchange for those amounts to the extent they were not caused by Time Exchange’s own breach, negligence, fraud or unlawful act.

Subject to the matters that cannot legally be limited under section 37, Time Exchange’s total liability to a Retailer arising in any 12-month period will not exceed the membership fees paid by that Retailer during that period. We are not liable to a Retailer for loss of profit, revenue, opportunity, goodwill, anticipated saving or indirect or consequential loss.

36. Platform and third-party responsibility

We will provide the Services with reasonable care and skill. We may rely on information supplied by Customers, Retailers and service providers and are not responsible for an inaccuracy we could not reasonably have identified.

Subject to section 37 and applicable law, Time Exchange is not responsible for:

• a Retailer’s or Customer’s act, omission, insolvency, fraud, breach or refusal to complete;
• the authenticity, title, condition, safety, value, description or availability of a Watch;
• inspection, authentication, delivery, storage, insurance, payment, deposit, payout, refund or warranty arranged between the parties;
• loss caused by inaccurate or incomplete information supplied by another user;
• a bank, courier, insurer, authenticator, payment provider or other independent third party; or
• Platform downtime or technical error outside our reasonable control.

For a Customer, we remain responsible for loss that was reasonably foreseeable and directly caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for business losses suffered by a person using the Service as a consumer.

37. Liability that is not excluded

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of obligations that cannot legally be excluded. Nothing in these terms affects a Customer’s mandatory statutory rights.

38. Complaints

Send complaints to info@timeexchange.co.uk with:

• your full name and preferred contact details;
• the relevant Watch, Submission, Offer or transaction;
• a clear description of the issue and desired outcome; and
• relevant messages, payment, delivery, inspection or other evidence.

We aim to acknowledge a complaint within two Working Days and provide a substantive response within three weeks. We will consider the available Platform records and evidence supplied by the parties. We may ask for additional information. We cannot determine legal rights or force an independent party to pay, refund or complete a transaction.

39. Changes to these terms

We may update these terms for legal, regulatory, security, operational or commercial reasons. Updated terms will show a new version and effective date. Changes apply to future website use, Submissions, Offers and renewals from the stated effective date and do not retrospectively rewrite an existing Watch transaction.

Where a change materially affects an active user or Retailer membership and we hold their email address, we will give reasonable email notice. Retailer price or core benefit changes follow the 30-day notice rule in section 27. An urgent legal, fraud-prevention or security change may take effect immediately, but we will give notice as soon as reasonably practicable.

40. General terms

Entire agreement. These terms form the agreement between you and Time Exchange concerning the Platform Services. A Formal Offer or Sourcing Response is a proposal for an introduction and is not a Watch contract; any separate Watch contract is between the Customer and Retailer on the final terms they directly agree.

Conflicting terms. Specific written transaction terms later agreed directly between the Customer and Retailer govern their Watch transaction, but cannot make Time Exchange a party or responsible for fulfilment unless we expressly agree in writing.

Assignment. A Customer may not transfer their Platform rights without our consent. We may transfer our rights and obligations as part of a genuine business reorganisation or transfer, provided this does not reduce mandatory Customer rights.

Severability. If a provision is unlawful or unenforceable, it will be treated as modified to the minimum extent necessary or removed, without affecting the remaining provisions.

No waiver. A delay in enforcing a right does not waive that right.

Third-party rights. Unless expressly stated, no person other than the parties to these terms may enforce them under the Contracts (Rights of Third Parties) Act 1999.

Events outside our control. We are not responsible for delay or failure caused by events outside our reasonable control, but this does not affect rights that cannot legally be excluded.

41. Governing law and courts

These terms and the Time Exchange Services are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except that a Customer acting as a consumer may have the right to bring proceedings in the part of the United Kingdom or other country where they live and retains any mandatory protections of that place.

The governing law and jurisdiction of the separate Watch transaction should be stated in the terms agreed directly between the Customer and Retailer.

42. Contact

Questions, notices, complaints and Platform cancellation requests should be sent to info@timeexchange.co.uk or Time Exchange, 6 Valley View Drive, Bradford, BD10 0FF.